A regular day in the clinic or facility can feel like a host of insurance policies, making telephone calls to patients, resolving billing problems, and trying to connect providers to ensure that they communicate with patients about major issues. Even with everything that happens in healthcare every day, providers, office managers, and administrators cannot ignore the true purpose: to provide patient health and safety. Every call has to be addressed by the offices and facilities, as every call can be very vital. Any communication could be an emergency. Outdated telephone systems have become a hurdle because they can present obstacles for seamless and simple communication processes that patients are expected from fast-moving practices today. It is easier for every patient while allowing the provider to connect from anywhere, to get the care and response that they need.
By introducing a unified communications system (UC), doctors are able to access and communicate with patients from anywhere they need without providing their personal telephone numbers. Doctors who are often on the way or in various hospitals need not get disconnected and can be easily reached via the same system when sitting behind their office.
With the mobility of society, providers and offices must adapt to ensure that the right care exists for patients. Including mobile telephones and desktop programs, EMRs, EHRs or more, unified communications systems allow physicians to obtain the information they need immediately without having to switch between several programmes or use different devices simultaneously.
The database and medical records of hundreds of thousands of patients are interconnected and shared between the hospitals irrespective of government or private in Abu Dhabi. It is the first such a database (Malaffi) in the region to launch the Health Information Exchange System. More than 2,000 public and private healthcare providers are connected to the system in Abu Dhabi. It allows doctors to make informed decisions and to improve service quality while maintaining confidentiality. Earlier, physicians relied on the honesty of patients regarding existing conditions and test findings. This system will enable the government to monitor and manage chronic diseases through its potential propagation, contributing to the development of emergency health plans for the prevention of epidemics.
Unified communications make communicating more comfortable and cost-effective, and top-of-the-line solutions can do this without sacrificing reliability. The most successful UC solutions can even guarantee reliability of 99.999 percent and reduce monthly communication bills by up to 50 percent.