Mythras
Raising the Bars of IVD Instrumentation Services and Laboratories Compliance

Fast and accurate diagnosis is integral to uncovering the hidden conditions, disease stages, and therapeutic responses, illuminating a quicker path to wellness. The ever growing need for diagnostic accuracy requires laboratories to ensure the precision and reliability of diagnostic instruments.

That’s where Mythras can help.

With a team of technicians specialized in biomedical laboratory technical assistance, Mythras is ideally positioned to help analytics laboratories and instruments distributors ensure precision, accuracy and compliance of their lab instruments. Thanks to the team’s rich industry knowledge and four decades of experience, it is the perfect choice for numerous clients and distributors, serving their complex technical assistance and reconditioning requirements of the IVD instrumentation. Born as a natural continuation of the technical assistance activity at a leading diagnostic distributor, Mythras holds the edge to deliver services in a professional and timely manner, allowing clients to comply with regulations, eliminate risks of sanctions, and boost operational efficiency.

“We’re ISO 9001:2015 certified for the technical assistance and reconditioning of IVD analytical instrumentation. Combined with our industry know-how, we provide the high-quality standards required by the healthcare sector in the South of Italy” says Roberto Livio Mastronardi, co-founder of Mythras.

Since its inception, Mythras has been constantly focusing on bringing innovations to its operations and service portfolio. The start of IVD equipment reconditioning service in 2017 testifies to its urge for innovation. Continuing its streak to stand out from the crowd, it has diversified its portfolio with a strong focus on assisting clients with regular maintenance and periodical activities on instrumentation that must be carried out by law and regulation. The services entail electrical safety checks, periodic maintenance of non-diagnostic instrumentation—centrifuges, roller, mixers, thermostats, microscopes, stoves, etc.— maintenance, functional checks and filters replacement on laboratory cabinets and maintenance, functional checks and direct supply of AED defibrillators and their consumable parts.

Staying true to its customer-centric ethos, Mythras has created and delivers a subscription service, Laboratorio Performante, that can be tailored to each laboratory’s needs.

It enables a client to delegate the management of two or more periodic activities to the team that carries out them within the deadlines using its ad hoc developed internal management systems. Private analysis laboratories can so keep up with their periodic activities required by law while enjoying many advantages, like a flexible four halfyearly instalment payment plan.

Meticulously developed and validated through rigorous tests, hypotheses, and functionalities in collaboration with selected clients, Laboratorio Performante checks all the boxes to deliver the best experience. It is available in three versions—silver, gold, and platinum—based on how many periodic activities the client want to delegate.

We’re ISO 9001:2015 certified for the technical assistance and reconditioning of IVD analytical instrumentation

Complementing Mythras’ service excellence is its investments in training and instrumentation. In example, the electrical safety checks manager at Mythras has undergone comprehensive training directly from a certified company specialised in the niche. Moreover, it houses a host of state-of-the-art machinery that are subjected to annual checks and calibrations for optimal performance. The team embraces a proficient and diligent approach while scheduling electrical safety checks that are managed and organised with internal procedures. It abides by wellplanned documentation incorporating a detailed overview of the process in a user-friendly digital format to ensure clarity.

Mythras focuses on providing optimal services and monitoring all operational activities based on a definite set of key performance indicators (KPIs) to ensure the services offered meet the quality standards while continuously striving for improvement. After every service, it also sends a customer satisfaction survey to evaluate services. Furthermore, once a year, a satisfaction questionnaire is sent to the instrument distribution companies for which Mythras carries out the technical assistance service in the area and its evaluation constantly exceeds the average evaluation of the technical assistance agencies.

A client-focused firm, Mythras always keeps its customers informed about the best practices and updates in laboratory industry through articles and complimentary monthly newsletters. Its most recent publication, “Zero Sanctions - How to Establish a Compliant and Efficient Analysis Laboratory,” is a detailed thirty-page manual providing insights on essential periodic activities, recommended frequencies, and potential consequences for non-compliance.

With the right blend of technical expertise, comprehensive solutions, and an attention-to-detail approach, Mythras serves as the guardian of accuracy, reliability and compliance in the IVD instrumentation space.