ATLANTA – KLAS has rated Patientco, a next-generation patient payment technology company, as one of the top performers for patient financial engagement platforms in its Patient Financial Experience 2020 report (KLAS Patient Financial Experience 2020 report, pages 4-5).
Patientco achieved an overall performance score of 95.7 (KLAS Patient Financial Experience 2020 report, pages 4-5), which is higher than all of the other patient financial engagement vendors that KLAS evaluated for this report.
Ensuring a positive financial experience for patients supports a more steady stream of revenue for healthcare providers, which is crucial as today’s health systems navigate the financial uncertainties brought on by COVID-19 and other industry changes. KLAS compiled its Patient Financial Experience 2020 report to help health systems adapt and respond to the current environment.
In the report, KLAS analyzes patient financial engagement platforms and patient financing services to determine how different vendors compare. Vendors were assessed on customer satisfaction, what capabilities customers find most beneficial, and what benefits have been achieved for patients. To calculate scores, KLAS conducted interviews over the last 12 months with current health system customers for each vendor.
Patientco’s platform received strong reviews for ease-of-use, overall product quality, overall satisfaction and more (KLAS Patient Financial Experience 2020 report, page 18). In fact, 100% of Patientco customers who were interviewed by KLAS for the report said they would purchase Patientco again (KLAS Patient Financial Experience 2020 report, page 18).
The customers interviewed for the report value Patientco’s patient engagement capabilities and describe Patientco as a partner that makes the financial experience better for patients (KLAS Patient Financial Experience 2020 report, page 4). In addition, customers shared that our platform offers patients a single view of charges across different providers and facilities, which has increased patient satisfaction (KLAS Patient Financial Experience 2020 report, page 4).
"Our focus on innovation and creativity don't just live and exist only with a handful of people in executive roles -- the entire organization lives and believes in our values and shared principles,” said Sean Joyce, CTO of Patientco. “We're about 100 people, and for us to successfully guide health systems through what we describe as a 'digital transformation,' positioning them to create a compassionate and empathetic financial experience for their patients, we anchor our work on our core values and focus ourselves on living them to support our clients."