July - 202019CIO InsightsDavid Liverseidge, Chief Information Officer, Nuffield HealthByEffective patient engagement helps to deliver better patient care and ultimately drive better health outcomes; this is crucial to our strategy at Nuffield Health to build a healthier nation by "championing the health of the individual".To engage patients effectively we need to understand their needs, aspirations and willingness to manage their own care and then respond appropriately. Technology can be a key enabler, offering timely interventions and assistance in a manner most convenient to a patient. At Nuffield Health we differentiate our approach through personalised, connected services spanning the health and wellbeing continuum; to get to know our patients, to understand their health needs, and to use our experts to provide personalised, accessible services and support, whenever they are needed.We want to help our patients feel in control of their healthcare journey by:· Ensuring that they have access to expert clinical information to help them understand their options, and provide tools to help them make informed decisions about the products and services that are right for them· Removing barriers to them seeking advice and treatment, by making services available to them in a way that is easy and convenient · Supporting patients throughout their journey by providing access to relevant, specialist and transparent information, so that they know what to expect, and who to ask for help· Connecting information from multiple sources to allow patients to track their journey and progress and maintain engagement by providing ongoing information, tools and encouragement to keep them on track· Delivering the best clinical outcomes to our patients, and continually striving to achieve industry-leading quality across all our clinical servicesOur vision is to make our extensive offering of services available digitally, as well as physically, and to build stable foundations for a truly personalised health experience journey, driven by patient choice and needs. Our technology agenda is beginning to address the challenge by:· Ensuring that there is an electronic record of all patient journeys through our clinical services· Joining up information across all our clinical services to provide a single view of the patient· Enabling the coordination and tracking of patient journeys from initial entry to discharge, through a single clinical service or across multiple servicesCHAMPIONING THE HEALTH OF THE INDIVIDUALDavid Liverseidge
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