July - Aug 20188In My OpinionTelehealth and telemedicine have been in the active discussion of future trends in healthcare for many years. With the growing change in both governmental support, technology, and societal demand for convenience, we continue to see a growing increase in the utilization of telehealth. However, much of the discussions have focused on the perspective of the provider. Yet the current demand for changes are coming more from the end user's demand and expectations. Our end users are more sophisticated on choices and options in delivery of care and their expectations are much higher today than they were just a few years ago. They are growing less tolerant of waiting rooms and long waits for the actual contact with their physician.Historically telemedicine was not a delivery method that was highly available. The reimbursement model for physicians has not being adopted, mainly to a lack of Lynn Gibson, VP / CTO, CHRISTUS HealthByLynn GibsonFUTURE TRENDS IN TELEHEALTH compensation for their time. It required a significant investment in technology to do anything beyond a simple face-to-face conference call. However, times have changed; the majority of the states have instituted legislation to support the payment to physicians who utilize a telemedicine approach. The technology has become more affordable and easier to use.Technology today has changed so rapidly that many consumers now have cell phones, tablets or PCs which have video transmission ability. Many of these new devices have high-resolution cameras, which can transmit incredibility clear images on a moment's notice. Rural communities who once had no ability to provide even basic cardiology or neurological services are now able to provide initial consults through telemedicine. When you factor in the growth of the internet and its access, user expectations are growing faster than much of the industry can maintain. Also, consider the growth and availability of internet enabled devices, which are becoming more affordable and covered by medical insurance, we are on the verge of a cultural change that has not been seen since Medicare and Medicaid became a part of our medical culture.It was just a few years ago that a national survey was conducted to see what consumers wanted from their healthcare provider. Many in the industry had expected quality to be the number one answer. The survey yielded the expectation of quality
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