DECEMBER 20219countries response plan. This is to allay fears and concerns and help direct people to the right resources to relieve pressure on medical resource at the hospitals.In Singapore to encourage more Singaporeans to voluntarily step forward for vaccination, Fullerton Health offered free post COVID 19 vaccination teleconsult support. In addition, there was a waiver of delivery charges if medication was required after the teleconsult.Online and offline medical services for best patient outcomes, Supporting Preventive Health & Chronic CareWhilst Telemedicine has certainly come to the fore in terms of patient awareness and adoption, Fullerton Health sees Telemedicine as one of many channels for patient outreach and care delivery, and a powerful tool to augment our physical clinic locations, health screening centers and onsite medical services.Fullerton's medical and product development teams are working on an ongoing basis to continuously refine the online-offline patient journey for important clinical use cases such as Preventive Health ­ where availability of digital Health Screening Results is combined with ready access to Telemedicine doctors for convenient discussion and advice on lifestyle and good health habits. Chronic disease management, with a combination of home based monitoring, physical review where warranted, and convenient Telemedical follow-up for stable cases and medication refill is another key scenario where the combination of online and offline capabilities can provide for an enhanced patient experience. Adapting Technology to the Local Context in APAC MarketsIn the APAC region Fullerton Health operates over 600 healthcare facilities, across 10 markets, with 13 million health transactions a year, Fullerton Health has extensive experience in running traditional on-ground healthcare services.As part of its digital strategy, Fullerton Health has deployed telemedicine in these markets to improve access to care, taking into account that healthcare is nuanced, perceived and delivered differently in different communities and with local considerations.As such, even as we leverage common technology assets across our group, localized Telemedicine offerings are created to deliver care in the different markets across APAC. Particularly LiveFuller was created as a comprehensive digital health platform by Fullerton Health that connects people with its online and offline services throughout Asia Pacific.Technology Enabled Healthcare Services ­ Centered on Client and Patient Fullerton Health's strong belief is that technology serves to support our vision of affordable and accessible care for our Clients and Patients.As markets and technology adoption matures ­ the path forward, is moving from a technology centered perspective ­ Health Tech, to a patient centered perspective ­ Tech Enabled Healthcare Services.Fullerton's goal remains to address patient concerns and provide efficient solutions to their challenges as they strive towards health and wellbeing.As demonstrated during the Circuit Breaker period, when patients had to stay at home. Patients with chronic conditions need not worry about running low on medications for conditions such as hypertension and cholesterol. Connecting with a Telemedicine doctor on our platform, the doctor is able to access the patient's medical history from prior visits to Fullerton clinics. The Tele consult allows the doctor to ensure the patient's chronic conditions are well controlled and can prescribe a refill that will be delivered directly to the patient's home. An in person consult will be can be scheduled in 2-3 months, if needed. Fullerton Health's strong belief is that technology serves to support our vision of affordable and accessible care for our Clients and Patients
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