AUGUST - 20238In My OpinionBy Geoffrey Hunt, VP, imaging Services, Crothall HealthcareISOs-- Effective Servicing of Imaging Equipment A successful imaging service program begins with maintaining an accurate inventory and understanding the location and state of every imaging asset in the hospital or health system, then developing a service delivery plan based on the unique equipmentGeoffrey HuntThe promise of advanced imaging technology contrasts with day-to-day patient care challenges in an increasingly complex, costly, and resource-constrained environment. Successful service organizations, including hospital operations, understand the delicate balance that cost, quality, and delivery play in consistently driving better outcomes. Clinicians balance this equation at the patient level. Supply chain works behind the scenes to balance this equation. Finally, service providers bring this discussion full circle, introducing technology to reduce service costs while delivering higher quality service.For healthcare providers, service delivery is part of the organization's fabric. In-house imaging service teams are part of the hospital by its very nature. Original equipment manufacturers (OEMs) and independent service organizations (ISOs), like Crothall Healthcare, earn their way into a hospital's culture by delivering flexibility, communication, and tailored solutions focusing on positive patient outcomes. This is a foundation for successfully controlling service costs without negatively impacting quality. In my experience working for large OEMs, we described the need for flexibility as "needing
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